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TM&S Chargeback Prevention and Management features include:
Chargeback Collection Program:Did you know that a large percentage of chargebacks result from “friendly fraud”? When a customer initiates a chargeback for a legitimate purchase the system often doesn’t work in your favor. With TM&S you can take action against friendly fraud with our Chargeback Collections Programs. Regardless of the outcome of the chargeback process, when a consumer decides to initiate a chargeback from a valid transaction, as the merchant you are still owed the money. Our professionally-managed solution increases recoveries from chargebacks through research, documentation and fast responses. TM&S will research every single chargeback, from order process to delivery of goods, and prepare any necessary documentation. TM&S also provides access to a comprehensive chargeback database with advanced client tracking that prevents chargebacks from occurring in the first place. This service automatically blocks customers from initiating charges within our entire network, increasing collectibles. Chargeback Case History Analysis:Transaction management systems are not one-size-fits-all. TM&S performs an audit of your chargeback history and examines specific chargeback cases, so that we can design a custom payment processing and chargeback prevention program tailored to your unique business needs. By identifying patterns and areas of weakness, we help to protect you from future chargebacks or fraudulent activity. TM&S can help you prevent chargebacks before they happen with tools such as BIN Blocking, which blocks any bank identification number (BIN) with high chargeback potential, and our Automated Alerting System - a dynamic program that notifies you when volume, decline ratios, and chargeback ratios are hit. Chargeback Response Dispute Processing:Sometimes no matter how many precautions you take, customers still dispute charges. Maybe they changed their mind, or didn’t think to contact you first before filing a complaint with their bank. In the event that you do receive a chargeback claim, time is of the essence. While customers typically have up to 120 days to dispute a charge, you have no more than 30 days to respond. The sooner you respond the better. But speed is not the only requirement - you have to respond with the right evidence and information. TM&S facilitates chargeback response dispute processing to ensure the best possible outcome based on the dispute reason code. In many cases, we can resolve chargebacks amiably before they count against your chargeback ratio set by Visa and MasterCard. Risk Management Consulting:What you don’t know can hurt you. TM&S discovers where you may be vulnerable and identifies strategies to help minimize risk in your daily transactions. TM&S provides peace of mind, so you can focus on the other functions of running your business. TM&S’s comprehensive Risk Management Consulting includes chargeback history analysis, transaction grading, and transaction management. |
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