Consumers expect many things from merchants – they expect retailers and service providers to provide convenient payment options that protect their identity and personal information.

Conducting transactions online requires processes to manage a variety of complex billing arrangements such as recurring billing rules, custom billing rules, ensuring the security of transactions, and preventing fraud and chargebacks.

TM&S has created the PCI compliant payment platform Check Out Box^TM for website to help them set complex billing rules, converting website visitors into customer, mitigating the risk of affiliate and friendly fraud and managing the entire customer relationship from one easy-to-use management platform.

As a payment gateway provider, TM&S’s Check Out Box^TM is a one-stop-shop for transaction management and related services. Our sophisticated CRM dramatically reduces fraud and prevents chargebacks – helping you realize greater revenue potential and maintain your good standing with processors.

We will also work with you to develop strategic offers that maximize your marketing budget. Check Out Box^TM consists of a variety of customizable tools including: automated solutions with advanced transaction management reporting, sales mapping capabilities, customer response survey systems, and landing page split testing.

These solutions enable you to focus your efforts on maintaining and growing your business and improving customer satisfaction.

Check Out Box^TM features include:

• Customer Relations Management System (CRM)
• Virtual Terminal
• Custom Billing Rules
• Negative Customer Database
• Email Management Tools
• Advanced Reporting
• IP Frequency Checking
• Bank Bin Blocking
• Advanced Tools

Customer Relations Management System (CRM):

This system has a full CRM with different user access settings for your customer care team to manage customer interactions, export customer lists for order/lead management and robust reporting for administrative users.
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Virtual Terminal:

Our Virtual Terminal allows you to rapidly capture and authorize credit card transactions in real time from one central management system.
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Custom Billing Rules:

Check Out Box^TM was created to allow you to customize your billing parameters to your specifications. This is particularly useful in the free trial arena.  You customers can sign up for a trial at a trial fee and get billed a separate monthly subscription fee in an automated environment.  Other billing custom options are available including automated up-sell options.
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Negative Customer Database:

You can elect to block cards from our global negative database for automated scrubbing and/or build your own negative database.  This feature will allow you to enter known fraudulent/stolen or charge-backed credit cards into our negative/fraud database. This will prevent the card number entered from being used on our payment platform.

The negative/fraud database contains known fraudulent, stolen or charge-backed credit card numbers. The credit card numbers listed in this database will not be able to make a successful purchase on our system. This database is updated through many sources; including existing & past merchants using our gateway, our supported merchant processors & from some large banking institutions.
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Email Management Tools:

Within Check Out Box^TM you can create custom messages to be sent to your customers based on their action or actions taken by your team. Sign-up confirmations, cancellation confirmations, refund confirmations, reoccurring billing confirmations, decline notices and more.
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Advanced Reporting:

Along with the many transaction based reports Check Out Box^TM has a set of advanced reporting tools to help you increase your plus on your online sales and customer experience. Our advanced reports range from website conversion reporting, email, reoccurring billing, BIN reporting and customer care experience reporting. Each set of reporting tools is carefully designed to help you maximize your online revenues and reduce your chances of incurring chargebacks.
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IP Frequency Checking:

This feature allows a set number of transactions per hour from the same IP address (Excluding AOL). Exceeding this value will result in a rejected transaction before the credit card authorization is performed.
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Bank Bin Blocking:

This feature allows you to block credit cards from cretin card issuers. A bank’s bin number is the first 6 digits of the customer’s credit card number. Many affiliate fraudsters will use gift cards with VISA or MasterCard logos on them to purchase your products in order to gain credit for a commission. Shortly after, that affiliate will return the product or make sure there are not enough funds on the gift card for you to bill your reoccurring fee. Essentially they will have sold you a fake customer.  Our system allows you to block credit card charges from these BINs and our BIN reporting allows you to catch these affiliates in the act.
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Advanced Tools:

Along with the many features of the CRM are our advanced tools. Some include Decline Redirect; if a customer is declined you have the option of monetizing that traffic by sending the customer to a website of your choosing.  System Alerting; you can set hard conversion parameters in the system and if they are exceeded the CRM will send automated messages to your cell phone that possible negative activity may be occurring.  Auto Call Confirmation: this occurs when you set the system to call your customer and ask them to enter a 4 digit number into the online order system for advanced verification.

Contact TM&S today for a free consultation

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