Accepting credit card payments opens many doors…and increases your liability. Ensuring customer satisfaction is only part of the formula for success - but an important one that requires your constant attention.

TM&S Chargeback Prevention & Management solutions help you to prevent chargebacks and manage your transactions, so you can focus on delivering great customer service.

Fraud is a leading cause of excessive chargebacks. Criminals are using more sophisticated tactics to bypass many of the traditional transaction management checkpoints, which only confirm if a credit card is legitimate and if user-reported account information matches those on record.

TM&S looks at fraud screening and chargeback prevention differently. Our tools identify whether or not the purchaser is the legitimate cardholder and determine each customer’s potential for charging back.

Through our sophisticated analysis, we identify traits and patterns associated with fraudulent or high-risk orders and rank each customer using a grading scale. From there, we can determine each transaction’s chargeback or fraud potential.

Reduce Risk and Increase Profitability: Don’t let chargebacks and fraudulent activity jeopardize your business. TM&S will protect you and help you manage your transactions with a comprehensive checks and balances system that addresses all possible angles.

TM&S Chargeback Prevention and Management features include:

• Chargeback Collection Program
• Chargeback Case History Analysis
• Chargeback Response Dispute Process
• Risk Management Consulting

Chargeback Collection Program:

Did you know that a large percentage of chargebacks result from “friendly fraud”? When a customer initiates a chargeback for a legitimate purchase the system often doesn’t work in your favor.

With TM&S you can take action against friendly fraud with our Chargeback Collections Programs. Regardless of the outcome of the chargeback process, when a consumer decides to initiate a chargeback from a valid transaction, as the merchant you are still owed the money. Our professionally-managed solution increases recoveries from chargebacks through research, documentation and fast responses. TM&S will research every single chargeback, from order process to delivery of goods, and prepare any necessary documentation.

TM&S also provides access to a comprehensive chargeback database with advanced client tracking that prevents chargebacks from occurring in the first place. This service automatically blocks customers from initiating charges within our entire network, increasing collectibles.
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Chargeback Case History Analysis:

Transaction management systems are not one-size-fits-all. TM&S performs an audit of your chargeback history and examines specific chargeback cases, so that we can design a custom payment processing and chargeback prevention program tailored to your unique business needs. By identifying patterns and areas of weakness, we help to protect you from future chargebacks or fraudulent activity.

TM&S can help you prevent chargebacks before they happen with tools such as BIN Blocking, which blocks any bank identification number (BIN) with high chargeback potential, and our Automated Alerting System – a dynamic program that notifies you when volume, decline ratios, and chargeback ratios are hit.
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Chargeback Response Dispute Processing:

Sometimes no matter how many precautions you take, customers still dispute charges. Maybe they changed their mind, or didn’t think to contact you first before filing a complaint with their bank.

In the event that you do receive a chargeback claim, time is of the essence. While customers typically have up to 120 days to dispute a charge, you have no more than 30 days to respond. The sooner you respond the better. But speed is not the only requirement – you have to respond with the right evidence and information.

TM&S facilitates chargeback response dispute processing to ensure the best possible outcome based on the dispute reason code. In many cases, we can resolve chargebacks amiably before they count against your chargeback ratio set by Visa and MasterCard.
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Risk Management Consulting:

What you don’t know can hurt you. TM&S discovers where you may be vulnerable and identifies strategies to help minimize risk in your daily transactions. TM&S provides peace of mind, so you can focus on the other functions of running your business.

TM&S’s comprehensive Risk Management Consulting includes chargeback history analysis, transaction grading, and transaction management.

Contact TM&S today for a free consultation

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