Blog

Online shopping is at an all time high. According to The Nielsen Report, over 875 million consumers have shopped online. This is up 40% in the last two years. The most purchased items are books, clothes, accessories, video games, airline tickets and electronic equipment. While 2008 holiday purchases at retail locations were down 5 percent, shopping on the internet was up 15 percent, on Cyber Monday alone. If your business is not online you are missing out on huge potential profits.

Once your business is online and your shopping cart has been built, you have to select a payment gateway. Many merchants select their payment gateway based on what their merchant services provider tells them. There are hundreds of payment gateway options out there, and not all of them measure up.

A gateway facilitates your online payments by connecting your secure order from your merchant account to a processing bank. Something as important as the transfer of money should take some research. When selecting a gateway, consider available features, reliability, and support.

Continue reading "Does Your Payment Gateway Measure Up?"

It used to be that if you got a faulty product, poor service or were simply double charged, you decided to chargeback the purchase. With today’s economy and fraud on the rise, chargebacks are becoming more main stream and more purchases are being made with stolen cards. Losses of jobs cause people to simply think twice about their purchases, or people simply keep the product and claim they never received it.

Illegitimate chargebacks are costing business owners, and it’s time to fight back against dishonest customers and fraud. I have surveyed 50 of my online merchants and found that most of their chargebacks come from people who order items online, and then in an attempt to keep the product without paying for it, dispute it. I consider this shoplifting.

Part of the problem seems to stem largely from regulations put in place stating anyone can dispute any charge for any reason. Naturally, crooks will use these regulations to their full advantage.

Many online merchants are losing the battle against chargebacks and feel there is nothing they can do. Online merchants should not give up; not all chargebacks are final. The best option is to respond to the chargeback letter immediately. Keep in mind that if your bank still honors the chargeback, you have the right to go after the consumer plus any costs you incur as a result.

Some key tips for combating against chargebacks are:

Continue reading "Can Chargebacks Set your Business Back?"

As if there is not enough controversy over Interchange Rates charged to merchants, we now have to deal with consumer credit card interest rates increasing drastically without notice. Some consumer spending experts say this may hinder spending even more this holiday season. What is our government doing to fix the issue?

Federal regulators jumped into action and passed laws to protect consumers from increased interest rates on existing account balances. Government rules seem to run at a snail’s pace as these laws will not take effect until July 1^st 2010; that’s a lot of money in the banks’ pockets in the interim. Millions of card holders will get raked over the coals, paying high fees on previously made purchases until these laws kick in.

Credit card companies will still be able to raise rates on new credit cards, future purchases or cash advances. Finally, the Federal Reserve and National Credit Union Administration are cracking down on arbitrary hikes in interest rates. It would seem that we  have learned a lot from subprime lending. These rules will also stop the issuing of credit cards to people that all ready have a large amount of debt, and who were previously getting approved by banks for high interest rate cards.

Some of the new rules include:

Continue reading "Rate Gauging on Consumer Credit Cards Gets the Boot"

The sales associates at retail outlets following proper security guidelines is a good start to protecting against fraud this holiday season. But what if you are an online business, or the magnetic strip on a card does not work? In Part 1 of this topic, we talked about proper procedure for accepting cards in a card present environment. Transactions that don’t involve swiping a card are considered “hand-keyed” transactions.

With hand-keyed transactions you run a greater risk of fraud because the magnetic strip information is not available. If you are in a retail environment you can do the following:

Continue reading "Tis the Season for Fraud – How Is Your Business Helping? (Part 2)"

According to the Bureau of Labor and Statistics of the U.S Department of Labor, the unemployment rate is currently 6.7 percent. With these staggering unemployment numbers, fraud is even more prevalent than ever. It is now even more important for business owners to maintain strict guidelines for retail purchases made with credit cards. Retail business owners in a card-present environment have just as much at risk as online retailers.

Visa requires that every sales associate check card security features, request an authorization, and obtain a signature.  Below are some steps to follow so you can minimize fraudulent purchases:

Continue reading "Tis the Season for Fraud – How is Your Business Helping? (Part 1)"

It seems as though anytime a company gets large enough, there will always be people who feel it is unfair and begin to wage war on what they don’t know. I have talked about Visa and MasterCard having to pay large settlements to Discover after a long anti-trust battle. Although Visa lost that battle, the war on card associations is still ongoing.

Overseas, many organizations have formed campaigns against Visa and MasterCard. In Canada, ad campaigns are being run by The Retail Council of Canada telling Visa and MasterCard to “stop sticking it to retailers.” The Retail Council of Canada is a non-profit association that represents more than 40,000 stores of all retail formats.

Continue reading "Card Association Battles Around the Globe"

Secure Electronic Transactions (SET) is an open protocol which has the potential to play a large role and dominate the market in providing secure electronic transactions. Jointly, Visa and MasterCard and vendors such as IBM have worked to create SET as an open standard for protecting the privacy, and ensuring the authenticity, of electronic transactions. SET is critical to the success of electronic commerce over the Internet; without having a system for authenticating consumers and merchants, it leaves all parties involved vulnerable. Security measures need to come from the top down, and bring uniformity to each industry. SET may sound like a necessity, but has not been popular in the United States.

Consumers in the United States spend billions of dollars over the internet each year, and it is reported by MasterCard that the majority of the purchases are made without using SET. Most merchants who sell over the internet are using Secure Sockets Layer (SSL) for their internet stores. Typically this would be enough, but fraud is on the rise.  The economy is contributing to increased instances of internet theft and identity theft.

Continue reading "SET Technology is Back on Visa and MasterCard’s Plate"

It is projected by many economists that the downturn in our nation’s financial status is only going to get worse in 2009. A few business owners and entrepreneurs have been turning the financial crisis into big profits and some say they are preying on instability. Mortgage company owners have opened mortgage restructuring companies, and debt consolidation business opportunities are booming.

Many merchant services providers have begun offering card processing for high risk business types. Some of such business types require additional information to get approved and can also be associated with higher rates. If you are looking to get card processing for a high risk business you are in luck and now have many choices. Some of the criteria to get a high risk account approved are as follows:

Continue reading "Profits from High Risk Businesses May Not Last Long"

Merchant Services Providers and merchants have been hearing about PCI Compliance for the past few years. Sometimes there is a lack of understanding about what is needed to become PCI compliant. We come across information online or by word of mouth, and it may not always be correct. Some say it’s better to be safe than sorry, so make sure to do your research.

Some online merchants think if they select a PCI Compliant gateway and shopping cart that they are automatically PCI Compliant. It is important that online merchants remember that physical location security and written policy is part of the process as well. Merchants are required to submit a SAQ (Self Assessment Questionnaire) to their acquirer once a year, but just submitting the SAQ may not be enough. It is also important that employees undergo training on security policies. Businesses must have ongoing assessment and remedies.

Merchants may think that PCI Compliance is for large businesses and may be too expensive for the average small retailer; however fines from noncompliance are much greater. Businesses will not only lose out on audit fees but also will have to consider a loss of reputation. Even if you are a smaller business, you are still required to be PCI Compliant regardless of the volume your business does.

Continue reading "What Does PCI Really Mean to the Average Business Owner?"

It has been projected that this holiday shopping season will hit retailers hard. With the economy on tumbling blocks and the unemployment rate on the rise, many are saving their pennies for a rainy day. Historically, Black Friday is the biggest shopping day of the year, followed by Cyber Monday for all of us online shoppers.

Retailers had to resort to drastic sales and discounts to draw shoppers in. Although the sales receipts and purchases were reported to be high, the profits were low. ComScore, an Internet research company, reported Sunday that online spending was up a modest 2 percent for the combined Thanksgiving Day and Friday, compared with the same period last year. Karen MacDonald, a spokeswoman at Taubman Centers Inc., which operates 24 malls in 11 states, said that based on a sampling of malls, Friday’s business was anywhere from unchanged to up mid-single digits. Saturday’s sales were unchanged to down slightly.

Large retailers such as Wal-Mart estimate that November sales fell .01 percent at its US stores. Wal-Mart says this is the company’s first monthly same-store sales decline since April 1996. Although the stores had big crowds, people were not spending.

Overall spending by large retailers, such as Best Buy and Macy’s, was reported to be down by 50% over last year and is considered to be the largest drop in over a decade. Ultimately, the credit card companies will be taking the biggest hit. Many shoppers are resorting to paying with cash, check or debit card. Both Visa and MasterCard rely heavily on credit card sales vs. debit card sales. There is no telling what percentage of the credit card sales will simply become debit card sales or just cash.